How to Log into CCCASPER
- CCCASPER Log in Instructions PDF
Citrix Client Downloads
Current tested versions
- Windows 10 / Windows 8 / Windows 7 - Citrix Workspace App 1911
- Windows Citrix Installation Instructions PDF
- Mac OS 10.13, 10.14 and 10.15 – Citrix Workspace App 1912
- Mac OS X Citrix Client Installation Instructions PDF
If Mac device is connected to the internet, it will reach out to the Apple Services to verify and proceed with the installation. If still on this specific build, autoupdate will proceed to upgrade to the latest release with no issue. Workspace App for Mac 20.02 has been re-released and does not exhibit this issue. CitrixWorkspaceappforMac Contents Aboutthisrelease 3 PrerequisitestoinstallCitrixWorkspaceapp 19 Install,Uninstall,andUpgrade 26 Configure 27 Authenticate 61. In the folder that opens, if you have Citrix already installed then you need to remove it first by clicking on the uninstall icon, if it is not installed then click Install Citrix Workspace.
Citrix Receiver is EOL, you should move to Citrix Workspace App which works on 10.15 (i suspect you mean Receiver 12.9.1 which was the last version for Mac, 4.12 was Windows) I would also strongly recommend sticking to the native client when one is available (Windows, Mac, Linux etc), the only time i ever would recommend the use of the chrome. Mac OS 10.13, 10.14, 10.15. Download Citrix Workspace app for Mac Download Citrix Workspace app for Mac (149.1 MB -.dmg) Version: 20.08.0.3 (2008) Checksums.
Please do not download clients directly from Citrix.com as the newer clients may not be supported on CCCASPER. The CC does not provide support for personally owned equipment (POE).
Older Citrix Client Downloads
Note: Use these only if directed by CC User Support
- Windows 10 / Windows 8 / Windows 7 - Citrix Receiver 4.9
- Mac OS 10.11 and 10.12 – Citrix Receiver 12.7
PIV Card Intructions
CCCasper requires the use of PIV cards for on-site or remote access. If you forgot your PIV card or are having difficulty using your PIV card for login, contact the CC Service Center at 301-496-8400 or visit https://ocio.nih.gov/Smartcard/Pages/default.aspx.
Important Notes
*** If you cannot load CRIS from CCCASPER on a Mac: ***
1. Update the Citrix client using the link above.
2. Rename the computer to 15 characters or less with no spaces or special characters.
3. Call CRIS support at 301-496-8400 to have the new computer name registered.
Citrix Workspace For Mac Catalina 10.15.6
| Browsers | Windows 10,7 | Mac OS X (10.13 or later) |
| Internet Explorer | Yes | No |
| Safari | Yes | Yes |
| Firefox | No | No |
| Google Chrome | Yes | Yes |
Network Requirements
For best performance always connect directly to your network via a network cable. Wireless and wireless broadband will work but may lose connectivity.
Support
NIH CC users should contact the CC Service Desk at 301-496-8400
NIH Institute users should contact their Institute Help Desk or the NIH IT Service Desk at 301-496-HELP (301-496-4357)
If you need a temporary PIV exemption then CC Service Desk at 301-496-8400
Citrix Workspace Mac Catalina 10.15
Note: PDF files require installation of the free Adobe Reader